Refund Policy

Cancellation, Return, and Refund Policy

1. Introduction
This Cancellation, Return, and Refund Policy (“Policy”) outlines the terms governing cancellations, returns, and refunds for services and products provided by our SaaS-based marketplace platform (“Platform”). By using our Platform, you agree to the terms outlined in this Policy.

2. Order and Fee Payments

• All orders placed through the Platform require full payment upfront.

• Once an order is placed and payment is successfully processed, no cancellations or refunds will be entertained.

• Users are advised to review their order details carefully before confirming payment.

• For school fee payments made through the Platform, no refunds will be processed under any circumstances. Such transactions are strictly between the parent/guardian and the respective educational institution, and the Company holds no liability or responsibility for disputes or concerns related to these payments.

3. Cancellation Policy

• Users may request to cancel their subscription or services through the Platform’s designated cancellation process.

• Cancellation requests must be submitted at least 90 days before the next billing cycle to avoid charges for the following period.

• The Company reserves the right to refuse cancellation requests submitted after the specified timeframe.

4. Return Policy

• As the Platform provides digital services, returns are not applicable.

• For physical products sold through the Platform and fulfilled by third-party vendors, the return policy of the respective vendor shall apply.

• The Company holds no liability for product quality, delivery issues, or vendor-related concerns. Users are advised to contact the respective vendor directly for resolution.

5. Refund Policy

• Refunds are issued solely at the Company’s discretion.

• The Company reserves the right to determine eligibility for refunds based on circumstances such as technical errors, billing issues, or service unavailability caused by the Company.

• No refunds will be provided for user errors, dissatisfaction due to expectations, or third-party issues.

• All refund requests must be submitted in writing within 5 days of the transaction date.

6. No Liability Clause

• The Company shall not be held responsible for any loss, damage, or inconvenience arising from cancellations, returns, or refunds.

• For physical products, the Company is not liable for third-party fulfillment issues, including delays, damage, or product defects.

• For school fee payments, the Company is not liable for disputes, errors, or refund claims as these transactions are between the parent/guardian and the respective educational institution.

• The Company reserves the right to modify or terminate this Policy at any time without prior notice.

7. Contact Information
For any questions or concerns regarding this Policy, please contact us at +91 926 143 1432 or connect@studybase.in